Frequently Asked Questions

Yes. Every product is sourced through authorised distributors or directly from the brand. We back this with a written authenticity guarantee — if you ever receive an item that's not authentic, we'll refund it in full.

Most orders inside Dhaka arrive in 1–2 working days. Outside Dhaka, expect 3–5 working days; remote upazilas may take up to 7. See our Shipping & Delivery page for full details.

• bKash
• Nagad
• Visa, Mastercard, and local debit cards via SSLCommerz
• Cash on delivery (most addresses in Bangladesh)

If your order hasn't been dispatched yet, contact us as soon as possible and we'll update or cancel it. Once a parcel is with the courier, we can no longer change the items, but you can refuse delivery and we'll process a refund under our Returns Policy.

Email or WhatsApp us within 7 days of delivery with your order number, the item(s) you'd like to return, and clear photos. The Returns & Refunds page walks you through every step.

Yes. We ship products in their original packaging with intact seals. If a parcel arrives without a seal or with damaged packaging, please take photos before opening and contact us within 48 hours.

Each product page lists ingredients, suitable skin types, and usage notes. For personalised recommendations, message us on WhatsApp — our beauty advisors are happy to help.

Yes — add a gift wrap at checkout for ৳120. We'll wrap your order in our signature paper and include a handwritten note if you'd like.

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